When Harrap ICT partners with a third-party service provider as a data processor for the personal data of our Customers, these service providers are referred to as subprocessors under the General Data Protection Regulation (GDPR) and various other global data protection regulations. Subprocessors are service providers who have, or may have, access to or process personal data that Harrap ICT handles for, and on behalf of, its Customers.
Please see clause 10 of the DPA for further details of Harrap ICT’s relationship with subprocessors.
| Name | Data | Purpose of processing | Entity country |
|---|---|---|---|
| Freshworks | Customer, Subscriber and Authorised user data; data entered into support tickets | To provide technical support as requested | United States of America |
| ANS | Customer, Subscriber and Authorised User data; data entered into the Services | To provide hosting services for Harrap’s Services | United Kingdom |
| Datanet | Customer, Subscriber and Authorised User data; data entered into the Services | To provide hosting services for Harrap’s Services | United Kingdom |
| AWS | Customer, Subscriber and Authorised User data; data entered into the Services | To provide onboarding and administration services for Subscribers; to provide hosting services for Harrap’s Services | United Kingdom |
Changes to or addition of subprocessors: Harrap ICT will endeavour to let you know of upcoming subprocessor changes with reasonable notice via email, system notifications or other methods.
You acknowledge that Harrap ICT‘s subprocessors are essential to provide the services, and you may choose to suspend or terminate your Subscription without penalty (without prejudice to any Subscription Fees incurred by the Customer up to and including the date of suspension or termination).